Feedback must be specific, descriptive and factual rather than general, and should follow as closely … Emphasize that feedback is essential to counseling skill development. Have questions? ", Make listen noises such as, "yes," "I see," "mm-hmm," "I understand", "I can see you're really feeling _____ about _____. Summary Plan Descriptions & Required Notices, Employee Occupational Health & Wellness (EOHW), Advancing Recruitment & Retention Together, Suggested Professional Development Activities, Guidelines for Receiving and Giving Feedback, Recognizing the Retirement of Staff Members, Worker's Compensation Manager Information. Did anyone else feel that way?”), Start and end with positive feedback if possible. Box 90496 (1 minute), Ask #2 to give feedback on their story. Also, when you do demonstrations, be sure to model the process by doing a self-evaluation (including things you might have done better), and then asking students for observations and feedback. 0000001006 00000 n If done well, it is a real gift even if (often especially when) it is difficult to hear. After making an observation, the feedback giver can offer a hypothesis (e.g., “Your client might interpret you leaning back and crossing your arms as judgmental”). ( Log Out /  In your first sentence, identify the topic or issue that the feedback will be about. Content is what you say in the constructive feedback. I truly listen to what feedback givers are saying. The following guidelines are far from perfect, but they offer ideas that instructors and students can use to structure the feedback giving and receiving process. 0 Is that right?”), Check out feedback from one observer to see if others perceived the same things. Only later, if at all, should you justify or explain your intent, disagree with the feedback, or discount it. When employees receive no feedback, it can become complacent at best, and, at worst, toxic. © Leadership Management Australia Pty LtdWebsite by Inboundly, Approved provider of Government subsidised training,including Smart and Skilled (NSW). 0000013427 00000 n Constructive or corrective feedback might sound like this: “I noticed you asked several closed questions that seemed to slow down the counseling process. Closed questions aren’t bad questions, but sometimes it’s easier to keep clients talking about important content if you replace your closed questions with open questions or with a paraphrase. State whether feedback was helpful or not. I keep feedback in perspective and don’t overreact. 0000002948 00000 n For example, you can offer a positive or non-facilitative behavioral observation (e.g., “I noticed you leaned back and crossed your arms when the client started talking about their sexuality.”). 0000004173 00000 n General negative comments such as “That was poorly done.” should be avoided. Change ), You are commenting using your Facebook account. {؄s���V��T�tLY����'�`K��70s��rb�Gn��6�/Sb���!H�c4L���OYz��S!�96RB� The Issue

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